Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how p92pkr ("Platform", "we", "us", "our") collects, processes, stores and protects the personal data of users ("User", "you", "your") who access the p92pkr website at https://p92pkr.cam and any associated services (collectively, the "Services").

p92pkr is an English-language online gaming information and betting platform designed for Pakistani users. We understand that privacy is especially important to our community across cities like Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. We are committed to being transparent about our data practices so that every user understands exactly what information we hold and why.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement between you and p92pkr. By using the Services, you acknowledge that you have read and understood this Policy.

2. Definitions

The following terms carry specific meanings throughout this Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, mobile number, payment details, device identifiers and IP address.
• "Processing" — any operation performed on personal data, including collection, storage, use, disclosure, alteration or deletion.
• "Data Controller" — p92pkr, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" — any third party that processes personal data on behalf of p92pkr under a data-processing agreement.
• "Consent" — a freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC Data" — identity verification documents including CNIC, passport, proof of address and selfie/liveness checks submitted as part of account verification.
• "Cookie" — a small text file stored on your device by the platform to support session management, analytics or functionality.
• "Sensitive Data" — a subset of personal data warranting heightened protection, which may include financial information, identity documents and account access credentials.

3. Data We Collect

p92pkr collects personal data only to the extent necessary to provide and improve the Services. The categories of data we may collect include:

• Full legal name as it appears on official identification;
• Date of birth (for age verification purposes);
• Email address and mobile phone number;
• Username and hashed password;
• Residential address (city, province, country — for Pakistani users this will typically include city references such as Karachi, Lahore, Islamabad, etc.).

• Scanned or photographed copy of a valid CNIC or passport;
• Proof of address documentation where required;
• Selfie photograph or liveness video for document-matching purposes.

• Deposit and withdrawal transaction records;
• Payment method references (e.g., mobile wallet IDs, bank account identifiers — note that full card or bank account numbers are not stored by p92pkr directly);
• Transaction amounts and timestamps in PKR or applicable currency.

• IP address and approximate geolocation;
• Device type, operating system and browser version;
• Pages visited, session duration and feature usage patterns;
• Bet history, game activity logs and bonus claim records.

• Support ticket content, live chat transcripts and email correspondence between you and p92pkr;
• Feedback and survey responses you voluntarily submit.

4. Purposes of Processing

We process your personal data for the following specific purposes:

5. Legal Basis for Processing

p92pkr processes personal data on the following legal grounds, depending on the specific activity:

Much of our data processing is necessary to fulfil our contractual obligations to you under the Terms & Conditions — including creating and managing your account, processing deposits and withdrawals, and providing the Services you have requested.

We are required by law to process certain data for anti-money-laundering (AML) compliance, age verification, fraud prevention and financial record-keeping. This processing is mandatory and cannot be opted out of without affecting your ability to use the Services.

We may process data on the basis of our legitimate interests, including platform security monitoring, fraud detection, analytics to improve our Services, and responsible gambling oversight. We ensure that such interests are balanced against your rights and do not override your fundamental privacy interests.

Where processing is not covered by the above grounds — for example, sending you promotional emails about new features or offers — we will seek your explicit consent. You may withdraw consent at any time by contacting our support team or using the unsubscribe option in any marketing communication.

6. Data Sharing & Disclosure

p92pkr does not sell personal data to any third party. We may share data only in the following limited circumstances:

We engage trusted third-party service providers who process data on our behalf under contractual data-processing agreements. These include identity verification providers, payment processing partners, IT infrastructure providers, analytics platforms and customer-support tools. All providers are required to handle your data only for the specific purpose agreed and in compliance with applicable privacy standards.

We may disclose personal data to law enforcement agencies, regulatory bodies or courts when legally required to do so — for example, in response to a valid court order, to comply with AML reporting obligations, or to investigate suspected criminal activity such as fraud or money laundering.

In the event of a merger, acquisition or sale of all or substantially all of p92pkr's assets, your personal data may be transferred as part of that transaction. We will notify affected users before any such transfer occurs and ensure equivalent privacy protections apply.

We may share data with additional third parties where you have given explicit, informed consent for a specific sharing activity. Such consent can be withdrawn at any time.

7. International Data Transfers

As an online platform, p92pkr may process and store personal data on servers located outside Pakistan. Where data is transferred internationally, we take appropriate measures to ensure your data receives an equivalent level of protection to that required in your home jurisdiction.

Safeguards we implement for international transfers include:

• Contractual clauses with service providers requiring them to handle data to agreed privacy standards;
• Using providers that operate under recognised privacy frameworks or certifications;
• Pseudonymisation and encryption of data where transfers cannot be avoided.

By using p92pkr, you acknowledge that your data may be transferred and processed in jurisdictions outside Pakistan. We do not claim that such transfers make gambling lawful in Pakistan, and you remain responsible for understanding local laws applicable to you.

8. Data Retention

p92pkr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer periods required by applicable law or regulation. Our general retention principles are:

• Active account data — retained for the duration of your account's active status plus any mandatory post-closure period required by law;
• KYC documents — retained for the period required by anti-money-laundering regulations applicable to the operator's licensing jurisdiction (typically five years from the end of the business relationship);
• Financial transaction records — retained for the minimum period required by financial record-keeping obligations;
• Support communications — retained for a reasonable period to support dispute resolution and service improvement;
• Analytics data — retained in anonymised or aggregated form where possible and deleted or anonymised at the end of the applicable analytical period.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with a specific individual.

9. Cookies & Tracking Technologies

p92pkr uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and to analyse usage patterns for improvement purposes.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the p92pkr platform, including your ability to log in and complete transactions. Instructions for managing cookies are available in the help section of all major browsers (Chrome, Firefox, Safari, Edge).

10. Security Measures

p92pkr implements technical and organisational security measures proportionate to the sensitivity of the data we hold. These include:

• TLS/HTTPS encryption — all data transmitted between your device and p92pkr is encrypted in transit;
• Encrypted storage — sensitive data at rest, including KYC documents and payment references, is stored with encryption;
• Access controls — personal data is accessible only to authorised staff on a strict need-to-know basis;
• Two-factor authentication — available for user accounts to provide an additional layer of access security;
• Regular security assessments — infrastructure and application security are reviewed regularly;
• Breach response procedures — in the event of a data breach, we will take immediate containment action and notify affected users and relevant authorities as required by applicable law.

11. User Rights

Depending on applicable law in your jurisdiction, you may have the following rights with respect to your personal data held by p92pkr. To exercise any of these rights, please contact our support team using the details in Section 16.

We will respond to all valid data-rights requests within a reasonable timeframe, and no later than the period required by applicable law. In some cases, we may need to verify your identity before processing a request to protect against fraudulent erasure or access attempts.

12. Minors

p92pkr is strictly an adults-only platform. We do not knowingly collect or process the personal data of individuals under the age of 18, or the higher minimum age required by the operator/license jurisdiction. Age verification is a mandatory step in the account registration and KYC process.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have registered on the platform using falsified information, please contact our support team immediately.

13. Third-Party Links

The p92pkr platform contains links only to internal pages within menu_structure. We do not include links to external third-party websites. However, if you independently navigate to external sites — for example, via a payment provider's own portal — those sites operate under their own privacy policies and p92pkr accepts no responsibility for how they handle your personal data.

Please review the privacy policies of any third-party sites you visit separately from this Policy. p92pkr's privacy obligations do not extend to external sites or services.

14. Payment Data & Financial Privacy

Financial transactions on p92pkr are processed with security as the primary concern. We do not store full payment card numbers or complete bank account details directly on p92pkr servers. Where payment processing is handled by a third-party payment provider — such as those handling Easypaisa, JazzCash, Raast or bank transfer integrations — your payment credentials are submitted directly to that provider's secure environment.

We retain records of transaction amounts, timestamps and payment method types (without sensitive credentials) for the purposes of account management, dispute resolution and financial compliance obligations. All retained financial records are encrypted at rest.

15. Policy Amendments

p92pkr reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered users via in-platform notification or email where appropriate.

We encourage you to review this Policy periodically. Your continued use of the p92pkr platform following the posting of any changes constitutes your acknowledgement of the updated Policy. If you do not agree with changes to this Policy, you should discontinue use of the platform and contact our support team to close your account.

16. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the p92pkr support team:

For requests to exercise your rights under Section 11 — including access, rectification, erasure or portability — please include your registered email address and a description of your request. We may ask you to verify your identity before processing the request.

p92pkr does not provide legal advice. If you have concerns about data protection compliance in your jurisdiction, including under Pakistani data protection laws, we recommend consulting a qualified legal professional.